Xinspire Mentoring Software Logo

Xinspire Hosted Service Privacy Policy

Last Modified January 12, 2017

Xinspire, LLC (“Xinspire”) provides this notice (“Privacy Policy”) explaining its online information practices for its hosted mentoring service (the “Service”) and the way personal information is collected and used in connection with the Service. If you do not agree with the practices explained in this Privacy Policy, you should not use our Service. By using our Service, you agree to accept the practices and terms set forth in this Privacy Policy. Our information practices in connection with any other service we offer or in connection with other communications with you are described elsewhere.

What information do we collect?

We collect information when you use or communicate with us through the Service, register with our Service, and when you request that we communicate with you in connection with the Service. We also collect general information concerning the usage of the service.

You must register with us in order to use the Service. While most of the information we collect (independent of the information you may make visible to us and others within the Service or voluntarily communicate to us by email or otherwise) is used internally for site analysis and improvement, we may use some of the demographic information in registration data and Log Data (described below) in compiling reports that we may disclose to our partners as part of our business.

You can also register with our Service and create a Service account via certain third-party services such as Google and LinkedIn (each, an “SSO Account”), if and when such functionality is available. If you choose to create a Service account through one of your SSO Accounts, you may have to provide us with your username (or userID) so that your identity can be authenticated by the SSO Account. When the authentication is complete, we’ll be able to link your account with the SSO Account. That linking may allow us to access certain personally identifiable information, such as your name and email address, and other personally identifiable information that your privacy settings on the SSO Account permit us to access, in connection with creating your Service account. We don’t receive or store passwords for any of your SSO Accounts.

When you visit the Service, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting. For most users accessing the Internet from an Internet service provider, the IP address will be different every time you log on. We use Log Data to monitor use of the Service and for the technical administration of the Service.

However, it is important to note that, except as stated in this Privacy Policy, Xinspire will never disclose or associate with your site usage any of your personally identifiable information. You should be aware, however, that the provision of the Service requires that the organization sponsoring your use of the Service (“Organization”) and its delegated administrators (“Organization Admins”) will have access to some or all of this information, and Xinspire cannot control the uses of that information by the Organization or Organization Admins.

How do we use your information?

Any of the information we collect from you may be used in one of the following ways:

  1. To deliver the Service and send by email notices and requests (e.g., survey or feedback requests) related to the Service and your account. This includes fulfilling your requests, providing administrative notices, and facilitating communications among you and other users through the Service. We do not send notices to ordinary users except according to the rules set for us by Organization Admins, so if you are an ordinary user of the Service, and have concerns about the notices you are receiving, you must contact your Organization. We also send Organization Admins administrative and operational notices which we believe are necessary for their effective use of the Service; we do not presently allow opt-out from those notices.
  2. To personalize user experiences (user information helps us to better respond to each user’s individual needs).
  3. To improve the Service (we continually strive to improve our offerings based on the information and feedback we receive).
  4. To improve customer service (user information helps us to more effectively respond to customer service requests and support needs).
  5. To administer a survey or other Service features.
  6. We may collect use usage information (including Log Data) regarding your use of the Service, both on an individual basis and in the aggregate, and otherwise to collect, create and analyze metadata about the use of the Service in order to improve our products and determine possible features to be offered to our customers, but we will not disclose to any third party any usage information when associated with your personally identifiable information except as set forth in this Privacy Policy.

How do we protect your information?

We implement a variety of security measures to maintain the safety of personally identifiable information when a user enters, submits, or accesses their personal information.

We offer the use of a secure server for the Service. All personally identifiable information supplied by you to us via the Service is transmitted via Secure Socket Layer (SSL) or similarly secure technology. We allow personally identifiable information to be accessed only by persons with specified rights to do so (which persons may include the Organization sponsoring your use of the Service and its Organization Admins).

Due to the open nature of communication through the Internet, we cannot guarantee that communications between you and the Service, or between you and us directly, will be free from unauthorized access by third parties, nor that third parties will not be able to circumvent the safeguards we have put in place. Users of the Service do so at their own risk. We cannot absolutely guarantee the security of any information that is disclosed or transmitted online.

You should also be aware that your Organization may be able to track and review your Internet use when you use certain of the Organization’s resources (i.e., from your office, using the Organization’s network, or using a laptop or device furnished or provisioned by your Organization). We cannot control these activities and are not responsible for any such activities by the Organization.

How long do we retain your information?

We will retain your personally identifiable information that we process in connection with the provision of the Service to your Organization for as long as needed to provide Service to that Organization. We will retain this personally identifiable information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We will retain non-personally-identifiable information such as demographic data, Log Data and other usage data for as long as we believe it to be useful in our business.

Do we use cookies or other tracking tools?

Yes.

Cookies are small files that a site or its service provider transfers to a computer hard drive through a Web browser (if the user allows the browser to do so) that enables the sites or service provider’s systems to recognize the browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use tracking pixels. Tracking pixels are small graphic images, which are used in email messages to determine whether the messages were opened and the links were clicked. We do not use tracking pixels to collect personally identifiable information. However, IP addresses and other Log Data are collected by the use of tracking pixels.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Presently, the only third-party analytics service provider we use is Google Analytics, and we allow your Organization to determine whether or not to use Google Analytics. For Google’s privacy practices see http://www.google.com/analytics/learn/privacy.html.

Your Organization may also use other analytics providers. In order to learn what providers your Organization uses, you must contact them.

Opting Out

If you prefer, you can choose to have your computer provide a warning each time a cookie is being sent, or you can choose to turn off all cookies via their browser settings. If you turn cookies off, many elements of the Service, like most websites, may not function properly.

You may also disable tracking pixels by disabling HTML images in your email program that may affect images in other emails you receive.

To opt out of data recording and analysis by Google Analytics, see https://tools.google.com/dlpage/gaoptout.

In order to learn how to opt out of tracking by any other analytics providers your Organization uses, you must contact them.

Do Not Track

We use only session cookies as described above. We do not use cookies to collect personally identifiable information or track users’ online activities over time and across different web sites. For information regarding Do Not Track mechanisms, see http://allaboutdnt.com.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer personally identifiable information to outside parties except as expressly stated in this Privacy Policy.

We may disclose personally identifiable information (including as associated with usage information) to trusted third party vendors working for us in connection with the operation of our Service and our business, so long as those parties agree to keep this information confidential. We may also release personally identifiable information and associated usage information when we believe release is appropriate in order to respond to a law enforcement agency request, subpoena, court order or other such request by a legal authority, or to otherwise establish or exercise our rights, or defend against legal claims, to investigate, prevent and take action regarding fraud or misuse of the Service, to comply with the law, enforce our site policies, or protect our own or others’ rights, property, or safety.

Personally identifiable information, including associated usage information, may be provided to a third party if there is a transfer of the assets or ownership of Xinspire or if Xinspire files for bankruptcy, or if your Organization elects to use a different provider for the Service Xinspire provides.

Xinspire, its partners, and each of their contractors and employees may view the content that you upload to the Service in order to provide the Service and otherwise perform the tasks set forth in this Privacy Policy.

Your sponsoring Organization and the Organization Admins have the ability to access and download your personally identifiable information stored in the Service, and further, have the contractual right to do so under the agreement between the Organization and Xinspire. Xinspire does not control any use or processing of your personally identifiable information by the Organization or the Organization Admins and are not responsible for any such activities.

Finally, any information that you may reveal in your user profile, in communication with other users, and in any content that you upload, provide to your sponsoring Organization or Organization Admins, or may reveal in other online discussions or forums is intentionally visible to other persons and is not in any way private. You should think carefully before publicly disclosing any personally identifiable information. Anything you make public may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.

Inquiries

Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personally identifiable information. To request this information please contact us at the address at the end of this Privacy Policy.

If your personal information changes, or if you no longer desire to use the Service, you may correct, update, amend, delete/remove, or deactivate it by contacting us at the addresses at the end of this Privacy Policy. Before we process any request, we may request personal information to verify your identity where allowed by law. Where permitted by local law, we may reject requests that are unreasonable or impractical. We will respond to your request within a reasonable timeframe.

International Transfer

Your personally identifiable information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your personally identifiable information to us, we may transfer your personally identifiable information to the United States and process it there.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our Service is directed to people who are at least 13 years old or older.

Xinspire Hosted Mentoring Service Privacy Policy Only

This Privacy Policy applies only to information collected through the Service and not to information collected offline or through other services or avenues, or to information we do not deliberately collect or need for the provision of our Service, but which you may independently volunteer to send us, whether online or offline.

Reasonable Efforts

We will use reasonable efforts to comply with this Privacy Policy and to take prompt corrective action when we learn of any failure to comply with our Privacy Policy. We sometimes release beta versions of our products and services, which are further refined before the release of the final version. Because these products and services are still in a test phase, we may not always catch an unintended privacy issue, despite our efforts to do so. As such, we welcome feedback on any privacy concerns. In light of the above and because of the complex and constantly changing nature of our technology and business, and the security risks associated with using the Internet, we do not guarantee error-free performance under this Privacy Policy. TO THE EXTENT PERMISSIBLE UNDER LAW, XINSPIRE SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATING TO THIS PRIVACY POLICY.

Changes to our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If you have established an account for the Service, we will attempt to inform you of any modifications to this Privacy Policy that affect your obligations to us or our obligations to you: (a) by a message displayed at the time you log into the Service, and / or (b) by such other means as we deem reasonably likely to reach you. If you do not agree with any such modifications, the sole remedy is the termination of your account, which in each case may be requested by contacting your sponsoring Organization Admin, or if that option fails to accomplish the termination of your account, by sending an email to support@xinspire.com. Your continued use of the Service after receiving notice of any modifications indicates your acceptance of the modified Privacy Policy.

If you have not established an account for the Service, any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes on the Service, and your continued use of the Service after any modifications indicates acceptance of the modified Privacy Policy. You agree to review this Privacy Policy periodically so that you are aware of any modifications.

Contacting Us

If there are any questions regarding this privacy policy we may be contacted using the information below.

Xinspire, LLC
4300 Stevens Creek Blvd. Suite 250
San Jose, CA 95129
United States of America
Email: support@xinspire.com